Care navigation
How to choose a clinic: a 12-point checklist
How to check licensing and accreditation, compare costs, read reviews wisely and spot red flags before you book with any clinic.
Key takeaways
- Check clinician licensing with the regulator and clinic accreditation where it exists.
- Ask for written estimates and a clear plan for follow-up and complications.
- Pressure selling and guaranteed results are reasons to walk away.
Whether you need a dentist, a physiotherapist, a fertility clinic or a cosmetic procedure, the same principles help you choose safely. Use this checklist — or score a clinic in one minute with our interactive clinic checklist.
The 12-point checklist
- Licensed clinicians. Look up the treating clinician on the public register of the medical, dental or nursing regulator.
- Registered or accredited clinic. Many countries register or inspect clinics. Hospitals may hold national or international accreditation.
- Right specialist for the job. Check training and experience in the specific procedure, not just a general title.
- Clear, written costs. Ask for an itemised estimate, including follow-up visits, tests and possible extra charges.
- Coverage explained. Know what your insurance or public system pays and what you will pay.
- Reasonable wait times for how urgent your problem is.
- Honest consultation. Risks, alternatives and realistic outcomes are discussed, and you have time to decide.
- Follow-up and complications plan. Who do you call after hours, and who pays if something goes wrong?
- Good communication in a language you are comfortable with, with interpreters if needed.
- Accessibility — location, opening hours, physical access and telehealth options.
- Privacy and records. A clear privacy policy, and willingness to share records and visit notes with your regular doctor.
- Independent reviews that are recent and specific, read critically.
Accreditation, explained
Accreditation means an independent body has inspected the organisation against safety and quality standards. Examples include The Joint Commission in the US, the Care Quality Commission in England, Accreditation Canada, NABH in India, and Joint Commission International for hospitals worldwide. Accreditation is not a guarantee, but its absence for a hospital performing major procedures deserves questions.
Reading reviews wisely
- Look for patterns across many reviews rather than single extremes.
- Favour detailed reviews that describe communication, wait times and follow-up.
- Be wary of many similar, vague five-star reviews posted close together.
- Remember that reviews reflect experience, not clinical quality alone.
Red flags
- Guaranteed results or “miracle” claims
- Pressure to pay today or sign up for a package
- Vague answers about who will treat you or their qualifications
- No written estimate, or refusal to share records
- Procedures offered without a proper consultation and consent discussion
Questions to ask before booking
- How many times have you performed this procedure, and what are your results?
- What are the most common complications, and how do you handle them?
- What is included in the price, and what is not?
- Who will I see on the day, and at follow-up?
Planning treatment in another country? Read our treatment-abroad checklist. Want suggestions? Get matched free.
Free for patients · No obligation
Get matched with the right clinic
Tell us what you need and where. We send up to 3 suitable options, usually within 1–2 business days.
- Independent and free
- Shared only with clinics you approve
- In-person or video visits
Sources and further reading
More in Care navigation
All guidesWhat happens at an annual checkup — and how to get more from it
What a routine adult checkup usually includes, common screening tests by age, vaccines to review, and how to prepare so the visit is worth your time.
Read guide Care navigationHow to choose a primary care doctor
What primary care clinicians do, the different types, and a practical checklist for finding one who fits your needs, location and budget.
Read guide Care navigationHealth insurance terms explained: deductible, copay, coinsurance and more
Plain-language definitions of the health insurance terms that decide what you pay, with a worked example and tips for avoiding surprise bills.
Read guide